Fraud stopped
around the clock.
A dedicated team working 24/7 on financial-crime related customer interactions for financial institutions from across the world.
- 24/7 Fraud Ops
- Suspicious activity reports
- Account lock and unblock
What's included
The work we take on.
Fraud Ops
Suspicious activity,
worked fast.
Our primary responsibility is to work with the suspicious activity report and lock or unblock customer accounts, so exposure to financial fraud stays as low as possible.
- Suspicious activity reports
- Account lock and unblock
- Minimized exposure to financial fraud
Customer complaints
A fraudulent transaction?
We jump in.
If a customer complains about a fraudulent transaction through customer support, our Fraud Ops team jumps into action to ensure fraud free transactions.
- Complaints routed to Fraud Ops
- Customer interactions handled 24/7
- Fraud free transactions as the goal
Confidential by default
Time critical,
strictly confidential.
With years of relevant industry experience and our strength in recruiting and managing professionals, we handle time critical challenges while maintaining strict confidentiality of information.
- Experienced, managed professionals
- Time critical handling
- Strict confidentiality of information
Everything included in Fraud Investigation
- Working with suspicious activity reports
- Locking and unblocking customer accounts
- Responding to customer complaints about fraudulent transactions
- Minimizing potential exposure to financial fraud
- A dedicated Fraud Ops team, 24/7
- Strict confidentiality of information
Who it's for
Built for your industry.
Banks
Financial institutions
Payment and card providers
Fintech support desks
How it works
Step by step.
- 01
Analysis
When our partners first share their goals with us, we thoroughly understand their requirements.
- 02
Strategy
We plan the operations: what to do, how to do it, when to do it, and how to meet the end goals.
- 03
Hiring
Once we have devised the strategy with our partners, we start hiring based on individual project requirements.
- 04
Agents on the field
We train and put the agents on the field, then run QA analysis on each interaction to make the next one even better.
Testimonials
What our partners say.
Excellent work
Mascot's Customer Support outsourcing has been a game-changer for our business. Their team handles inquiries professionally, leaving us with more time to focus on growth.
A different league
Their sales team is just a different league. They handle the incoming traffic to our stores like a magic reducing the bounce off rate on our Shopify stores.
New leads, every single day
We run a digital marketing agency and Mascot's cold calling team has done wonders for us by filling our pipeline with quality leads faster than ever.
Contact us today
We get you started on your terms.
Tell us about your customers, your channels and your goals. We reply by email.
- Open 24 hours a day, 7 days a week
- Voice, chat, email, in-app and social
- Strict confidentiality of information