MascotBPO
hello@mascotbpo.comEmail us

A wide range of
business services.

Customer support, sales and fraud investigation for global leaders in technical support, banking, telecom, transportation and retail.

Email usCompare services
  • Customer Support
  • Sales
  • Fraud Investigation
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Customer Support

Live calls, live chats, emails and omni channel customer support, 24/7/365, from Mascot BPO.

  • Live calls handled by trained, managed agents
  • Live chats, with agents trained to manage multiple chats at once
  • Email support with a focus on first-reply resolution
  • Omni channel: voice, chat, email, in-app and all social media platforms
Explore Customer Support

At a glance

Every service, side by side.

Smiling customer support agent wearing a headset at his desk

Customer Support

Live calls, live chats, emails and omni channel customer support, 24/7/365, from Mascot BPO.

  • Live calls handled by trained, managed agents
  • Live chats, with agents trained to manage multiple chats at once
  • Email support with a focus on first-reply resolution
Explore Customer Support
Team meeting around laptops in a bright, casual office

Sales

High-impact B2B sales and inbound and outbound product sales teams from Mascot BPO.

  • B2B sales teams for rapid growth
  • Inbound and outbound product sales
  • Cold calling and lead generation
Explore Sales
Analyst reviewing code on multiple monitors in a dim office

Fraud Investigation

A dedicated 24/7 team handling financial-crime related customer interactions for financial institutions.

  • Working with suspicious activity reports
  • Locking and unblocking customer accounts
  • Responding to customer complaints about fraudulent transactions
Explore Fraud Investigation

Domains

Global leaders we support.

Our sales teams also have experience in health, retail, finance, ecommerce, travel, auto and telecom.

Technical support

Banking

Telecom

Transportation

Retail

Working process

How does it work?

  1. 01

    Analysis

    When our partners first share their goals with us, we thoroughly understand their requirements.

  2. 02

    Strategy

    We plan the operations: what to do, how to do it, when to do it, and how to meet the end goals.

  3. 03

    Hiring

    Once we have devised the strategy with our partners, we start hiring based on individual project requirements.

  4. 04

    Agents on the field

    We train and put the agents on the field, then run QA analysis on each interaction to make the next one even better.

Contact us today

We get you started on your terms.

Tell us about your customers, your channels and your goals. We reply by email.

  • Open 24 hours a day, 7 days a week
  • Voice, chat, email, in-app and social
  • Strict confidentiality of information
Email hello@mascotbpo.comUse the contact form