about us

We are a dynamic team of creative, customer centric people!

We are the world’s most cost-effective English language-based outsourcing company and specialize in the management of customer care services and back office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country.

The Input

We help clients focus on their core business by outsourcing marketing and customer support. With extensive industry experience and strong recruitment skills, we handle time-sensitive challenges confidentially.

The Output

Our strengths surpass expectations and enhance service quality. At Mascot, we pride ourselves on efficient processes, leading to ongoing partnerships with global industry leaders.

Our Secret

THE DRIVING FORCE

Our Mission

To provide opportunities to our team members, by offering them the freedom to excel and innovate, to achieve and maximize their personal potential and the confidence to believe that they make a difference. To give back to the community we live in.

Our Core Values

Our core values or fundamental beliefs are what motivate and drive us on our path to success. They are the essence of our identity and the principles that guide us in meeting our goals.

  • 100% Ownership
  • Out Of The Box Resourcefullness
  • Continuous Innovation
  • Uncompromised Quality
  • Maximum Efficiency

Our Vision

To become one of the key elements of each of our customer’s reasons of success by offering them a combination of high quality and cost-effective outsourcing services which are unmatched globally thus, providing them a clear competitive advantage.

Testimonials

Our Happy Partners

Mascot's customer service team has been a game-changer for our business. Their team handles inquiries professionally, leaving us with more time to focus on growth.

Barry Crinns

Barry Crinns

Founder

Their sales team is a different league. They handle the incoming traffic on our stores like a magic reducing the bounce off rate on our Shopify store and increasing the ROI by over 22%

Yani Wong

Yani Wong

Founder

We run a digital marketing Agency and Mascot's cold calling team has done wonders for us by filling our pipeline with quality leads faster than ever <3

Maryam Pervaiz

Maryam Pervaiz

CTO/CO-Fouder

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Industries Served

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Happy Partners

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Expert Advisors

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Projects Completed

What we do

Wide Range of Support and Sales Services

FRAUD INVESTIGATION

B2B SALES

500+ PRODUCTS SOLD MONTHLY

5,000+ CHATS A DAY

10,000+ EMAILS A DAY

6000+ VOICE CALLS A DAY

24/7/365 OMNI CHANNEL

FRAUD INVESTIGATION

FRAUD INVESTIGATION

Financial Fraud Investigation

We have a dedicated team working 24/7 to handle Financial Crime Related customer interactions for the financial institutions from across the world. We ensure that our team is minimizing the potential exposure to financial fraud. Our primary responsibility is to work with the suspicious activity report, lock/unblock customer account. Also if a customer complains about a fraudulent transaction through customer support, our Fraud Ops team jumps into action to ensure fraud free transactions.

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B2B SALES

B2B SALES

Business to Business

Mascot has the capability of offering a high powered, high impact, sales team for many of our clients who are looking to achieve rapid growth. We have developed a massive team of Super Salesmen, who with their near native English speaking skills, sales experience and extensive testing are able to generate a handsome average sale ticket price. Find out how we can help support your requirements.

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500+ PRODUCTS SOLD MONTHLY

500+ PRODUCTS SOLD MONTHLY

Product Sales

Our sales team is unmatched and has experience in outbound and inbound sales for the health, retail, finance, ecommerce, travel, auto, and telecom industries. We boast the highest conversion possible in the industry. What’s the formula that makes us succeed in sales? SHARE. We share much higher than normal commissions with our sales agents and they perform because they benefit. When they benefit we benefit, and our customers benefit.

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5,000+ CHATS A DAY

5,000+ CHATS A DAY

Live Chats

Live online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities online. Our representatives will take your customers through all processes by providing the human interface required. They will courteously handle any complaints and suggestions. Our agents are trained to manage multiple chats simultaneously, but what sets us apart is a unique process of designing and leveraging saved responses.

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10,000+ EMAILS A DAY

10,000+ EMAILS A DAY

Emails

Email is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails and customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests. We have the strong ability to recruit, train, and retain resources which excel in grammar and spelling, and to process emails successfully. What sets us apart from competition is that our resources are trained to dig deep into customer issues and offer the highest first resolution rate of the industry. Our customers are delighted with our team and processes.

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6000+ VOICE CALLS A DAY

6000+ VOICE CALLS A DAY

Live Calls

Our Voice Platform boasts 99.99 percent up time with the highest voice quality available in the industry. The resources we offer at the price point we offer them are not available anywhere in the world.

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24/7/365 OMNI CHANNEL

24/7/365 OMNI CHANNEL

Omni Channel

Mascot has the ability to respond to any type of contact that a customer may choose to come through at any time they would like to. We manage voice, chat, email, in-app support, and all social media platforms. In addition, we work with any customer specific in-house application to support your customers. We have the flexibility to adapt all our processes to work with your systems.

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