Our doors
never close.
Voice, chat, email, in-app and social media support, handled by trained agents 24 hours a day, 365 days a year.
- 24/7/365
- 1200+ calls a day
- Voice, chat and email
What's included
The work we take on.
Live calls · 1200+ a day
Every call answered
by a real person.
Our voice platform delivers high voice quality. The resources we offer, at the price point we offer them, are hard to find anywhere in the world.
- High-quality voice platform
- Trained, managed agents on every line
- QA analysis on each interaction
Live chats
A human interface
for your website.
Our representatives take your customers through every process online and courteously handle complaints and suggestions. Agents are trained to manage multiple chats at once, and what sets us apart is a unique process of designing and leveraging saved responses.
- Multiple chats handled at once
- Saved responses designed for your products
- Complaints and suggestions handled courteously
Emails
Replies that solve it
the first time.
Customers demand fast turnaround and quality replies. We recruit, train and retain people who excel in grammar and spelling, and who dig deep into customer issues to resolve them on the first reply.
- Strong grammar and spelling
- Deep investigation of each issue
- High first resolution rate
Omni channel · 24/7/365
Any channel,
any time.
We respond to whatever contact your customers choose, whenever they choose it: voice, chat, email, in-app support and all social media platforms. We also work inside your own in-house applications and adapt our processes to your systems.
- Voice, chat, email, in-app and social
- Works with your in-house applications
- Processes adapted to your systems
Everything included in Customer Support
- Live calls handled by trained, managed agents
- Live chats, with agents trained to manage multiple chats at once
- Email support with a focus on first-reply resolution
- Omni channel: voice, chat, email, in-app and all social media platforms
- Work inside your own in-house applications and systems
- QA analysis on every interaction
Who it's for
Built for your industry.
Technical support teams
Banking and financial services
Telecom providers
Transportation and retail brands
How it works
Step by step.
- 01
Analysis
When our partners first share their goals with us, we thoroughly understand their requirements.
- 02
Strategy
We plan the operations: what to do, how to do it, when to do it, and how to meet the end goals.
- 03
Hiring
Once we have devised the strategy with our partners, we start hiring based on individual project requirements.
- 04
Agents on the field
We train and put the agents on the field, then run QA analysis on each interaction to make the next one even better.
Testimonials
What our partners say.
Excellent work
Mascot's Customer Support outsourcing has been a game-changer for our business. Their team handles inquiries professionally, leaving us with more time to focus on growth.
A different league
Their sales team is just a different league. They handle the incoming traffic to our stores like a magic reducing the bounce off rate on our Shopify stores.
New leads, every single day
We run a digital marketing agency and Mascot's cold calling team has done wonders for us by filling our pipeline with quality leads faster than ever.
Contact us today
We get you started on your terms.
Tell us about your customers, your channels and your goals. We reply by email.
- Open 24 hours a day, 7 days a week
- Voice, chat, email, in-app and social
- Strict confidentiality of information