MascotBPO
hello@mascotbpo.comEmail us

Outsourcing · Open 24/7/365

Top notch support.
Make customers fall in love.

We streamline business by outsourcing customer support, sales and back office work, handling time-sensitive tasks with strict confidentiality.

Email hello@mascotbpo.comExplore services
  • Our doors never close
  • Voice, chat, email and social
  • Strictly confidential
Smiling customer support agent wearing a headset at her desk in a bright office

What we handle

  • Customer support
  • Live calls
  • Live chats
  • Emails
  • Omni channel
  • B2B sales
  • Product sales
  • Fraud investigation
  • 24/7/365

Who we are

An ultra cost-effective outsourcing company.

We specialize in the management of customer care services and back office processes for global leaders in technical support, banking, telecom, transportation and retail.

MascotBPOYour outsourcing partner
Customer SupportLive calls, chats, emails and omni channel, 24/7/365.SalesB2B sales and inbound and outbound product sales.Fraud InvestigationFinancial fraud operations for financial institutions.
You focus on your core business Strict confidentiality 24/7/365
1200+Calls per day
21Clients
50+Professional advisors
Code-drawn 3D render of the Mascot M at the centre of a globe of customer contacts

The story of a contact

Every customer,
one desk.

Scroll to follow your customers' calls, chats and emails from anywhere in the world to a resolved conversation.

01 / 03 · Customer Support

Every channel,
answered.

Voice, chat, email, in-app and social media contacts flow to one trained team, 24/7/365.

Customer Support in detail

02 / 03 · Sales

Conversations
into revenue.

Inbound and outbound sales teams reach back out to the world and turn interest into orders.

Sales in detail

03 / 03 · Fraud Investigation

Fraud,
filtered out.

A dedicated Fraud Ops team reviews suspicious activity and stops fraudulent transactions.

Fraud Investigation in detail

What we do

Wide range of support and sales services.

The screens below are illustrative, drawn to show the workflow rather than real customer data.

Customer Support

Calls, chats and emails,
answered 24/7/365.

Live calls handled by trained, managed agents, live chats with saved responses designed for you, and emails resolved on the first reply.

  • 1200+ voice calls a day
  • Live chats and emails resolved fast
  • Voice, chat, email, in-app and social
Explore Customer Support

Sales

Sales teams that
sell like owners.

B2B sales teams for rapid growth and inbound and outbound product sales across health, retail, finance, ecommerce, travel, auto and telecom.

  • Inbound and outbound
  • Near native English speaking skills
  • Higher than normal agent commissions
Explore Sales

Fraud Investigation

Financial fraud,
handled around the clock.

A dedicated team working 24/7 on financial-crime related customer interactions for financial institutions from across the world.

  • Suspicious activity reports
  • Account lock and unblock
  • Fraudulent transaction complaints
Explore Fraud Investigation

By the numbers

Volume we handle every day.

With years of relevant industry experience and our strength in recruiting and managing professionals, we handle time critical challenges at scale.

1200+Calls per day
21Clients
50+Professional advisors
24/7/365Always open

Live calls

High-quality voice platform.

Live chats

Multiple chats per agent, with saved responses.

Emails

Deep investigation and first-reply resolution.

Omni channel

Voice, chat, email, in-app and social media.

B2B sales

High powered, high impact sales teams.

Fraud investigation

24/7 Fraud Ops for financial institutions.

Office buildings lit up at night in a downtown business district

Why we exist

You did the hard work.
Don't let it go to waste.

Focus on your core

Outsource your customer-centric support and sales, and concentrate on your core business.

People, managed

Our strength is recruiting and managing professionals for each project.

Confidential

Time critical challenges handled with strict confidentiality of information.

Working process

How does it work?

  1. 01

    Analysis

    When our partners first share their goals with us, we thoroughly understand their requirements.

  2. 02

    Strategy

    We plan the operations: what to do, how to do it, when to do it, and how to meet the end goals.

  3. 03

    Hiring

    Once we have devised the strategy with our partners, we start hiring based on individual project requirements.

  4. 04

    Agents on the field

    We train and put the agents on the field, then run QA analysis on each interaction to make the next one even better.

Testimonials

What our partners say.

Excellent work

Mascot's Customer Support outsourcing has been a game-changer for our business. Their team handles inquiries professionally, leaving us with more time to focus on growth.

Barry CrinnsCTO / Co-Founder

A different league

Their sales team is just a different league. They handle the incoming traffic to our stores like a magic reducing the bounce off rate on our Shopify stores.

Yani WongFounder

New leads, every single day

We run a digital marketing agency and Mascot's cold calling team has done wonders for us by filling our pipeline with quality leads faster than ever.

Maryam PervaizFounder

Contact us today

We get you started on your terms.

Tell us about your customers, your channels and your goals. We reply by email.

  • Open 24 hours a day, 7 days a week
  • Voice, chat, email, in-app and social
  • Strict confidentiality of information
Email hello@mascotbpo.comUse the contact form