Questions,
answered.
The things carriers ask us most. Anything else, just email us.

General
4 questions
Who do you work with?
US owner-operators and small fleets of 1 to 10 trucks.
Which services do you offer?
Dispatch, Back Office and New Authority support. You can use any one of them or combine them.
How do I contact you?
Email hello@mascotbpo.com or use the contact form. Email is our main channel.
Is my information kept confidential?
Yes. We handle your business information confidentially. See our Privacy Policy for details.
Dispatch
4 questions
Do I have to accept every load you find?
No. You approve each load before it is booked.
What equipment do you dispatch?
Tell us what you run when you email us and we will confirm whether we are a fit.
Who do brokers talk to?
We act as your point of contact for booking and updates, so you can focus on driving.
How do I get started?
Email hello@mascotbpo.com or use the contact form and we will set up an onboarding call.
Back Office
4 questions
Can you work with my factoring company?
Yes, we prepare the paperwork your factoring company asks for. Tell us who you use.
How do I send you documents?
We agree a simple method during onboarding, such as email from your phone.
Do you handle compliance filings?
We keep your compliance documents organized and current. Tell us which filings you need support with.
Can I use Back Office without Dispatch?
Yes. Each service can be used on its own or together.
New Authority
4 questions
My authority is brand new. Can you help?
Yes, that is exactly who this service is for.
Will every broker work with a new MC?
Some brokers have their own rules for new authorities. We focus on the ones who will work with you.
Do you file for my authority?
Tell us where you are in the process and we will explain what we can help with.
What happens after the first loads?
You can continue with Dispatch and Back Office as your business grows.
Get started
Did not find your answer?
Email us and a real person will reply.
- You approve every load before it is booked
- Use one service or combine all three
- Email-first, with clear written records