FRAUD INVESTIGATION
Financial Fraud InvestigationWe have a dedicated team working 24/7 to handle Financial Crime Related customer interactions for the financial institutions from across the world. We ensure that our team is minimizing the potential exposure to financial fraud. Our primary responsibility is to work with the suspicious activity report, lock/unblock customer account. Also if a customer complains about a fraudulent transaction through customer support, our Fraud Ops team jumps into action to ensure fraud free transactions.
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B2B SALES
Business to BusinessMascot has the capability of offering a high powered, high impact, sales team for many of our clients who are looking to achieve rapid growth. We have developed a massive team of Super Salesmen, who with their near native English speaking skills, sales experience and extensive testing are able to generate a handsome average sale ticket price. Find out how we can help support your requirements.
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500+ PRODUCTS SOLD MONTHLY
Product SalesOur sales team is unmatched and has experience in outbound and inbound sales for the health, retail, finance, ecommerce, travel, auto, and telecom industries. We boast the highest conversion possible in the industry. What’s the formula that makes us succeed in sales? SHARE. We share much higher than normal commissions with our sales agents and they perform because they benefit. When they benefit we benefit, and our customers benefit.
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5,000+ CHATS A DAY
Live ChatsLive online chat can be one of the most compelling tools you can use in building customer relationships. You actually provide your customer with a human interface to help the customer navigate through various activities online. Our representatives will take your customers through all processes by providing the human interface required. They will courteously handle any complaints and suggestions. Our agents are trained to manage multiple chats simultaneously, but what sets us apart is a unique process of designing and leveraging saved responses.
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10,000+ EMAILS A DAY
EmailsEmail is increasingly becoming the most popular form of communication. Companies are being flooded with ever increasing amount of emails and customers are increasingly demanding a high level of service and response (turnaround time and quality of response) for their email requests. We have the strong ability to recruit, train, and retain resources which excel in grammar and spelling, and to process emails successfully. What sets us apart from competition is that our resources are trained to dig deep into customer issues and offer the highest first resolution rate of the industry. Our customers are delighted with our team and processes.
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